Event Management & Team Engagement
I have over a decade of experience planning and managing large-scale events, as well as building high-performing teams. From managing multimillion-dollar operations and events with up to 25,000 guests to mentoring managers and frontline staff, I create collaborative, motivated teams that deliver seamless, memorable experiences and measurable business results.
Top Event & Team Management Skills:
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Operational Logistics: Skilled in coordinating complex event logistics—scheduling, staffing, safety procedures, and vendor management.
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Budget Management: Oversight of event budgets, ensuring fiscal responsibility and ROI.
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Vendor & Stakeholder Relations: Strong negotiation and partnership-building with suppliers, entertainers, tourism boards, and community organizations.
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Crisis & Risk Management: Developed and implemented safety protocols, crisis communication, and contingency planning.
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Guest Experience Design: Disney-certified in service excellence, with a proven track record of enhancing customer satisfaction and repeat attendance.
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Multi-Project Coordination: Adept at balancing concurrent events and initiatives while maintaining quality and brand consistency.
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Data-Driven Evaluation: Monitored KPIs, guest feedback, and online reviews to improve event performance and experience delivery.
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Team Development & Coaching: Experienced in mentoring managers, staff, and volunteers to strengthen leadership, accountability, and collaboration.
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Cross-Functional Leadership: Successfully led teams of 100+ staff across departments.
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Recruitment & Onboarding: Skilled in hiring, training, and orienting staff to ensure alignment with organizational culture and standards.
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Employee Engagement: Designed and implemented recognition programs and staff events, reducing turnover by approximately 15%.
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Performance Management: Conducted reviews, set clear KPIs, and developed professional growth plans for team members.
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Culture Building: Known for cultivating positive, purpose-driven workplace environments where creativity and teamwork thrive.
Notable Projects:
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As Board Chair of Calgary Wildlife, I've guided the organization through operational and financial challenges post-pandemic, including mentoring the executive team and strengthening team strategies, successfully positioning Calgary Wildlife for long-term growth.
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I led planning and operations for major tourism events that attracted 10,000–25,000+ visitors annually, with teams of over 100 staff members and event budgets exceeding $250,000. This includes creating and managing the Halloween event, Train of Terror, and achieving a 5–10% annual increase in profitability.
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At Aspen Crossing, I designed and implemented employee recognition and engagement programs, including staff events and rewards systems, which resulted in a 15% reduction in turnover, improved morale, and enhanced cross-departmental communication and collaboration.
